7 Deadly Skills of the Perfect Employee
I would like to thank Skillsoft for providing the information in todays posting.
Your employees can either make or break your business.
Don't think so? What about when you went to that department store ready to pick up that new whatever and no one would even acknowledge you were there much less take your hard earned money? What about that service you didn't get when you went to that special restaurant? What about when you asked where something was and the employee mumbled something about not their department and turned away? What about that last ......you get it...right?
If your employees are just there to fill a position....you loose! If they are automatons just going through the motions without interacting with your clients or potential clients.....you loose. Remember, the most expensive aspect of your business is getting NEW business. If your employees aren't helping in that process through their engagement, personality, technical ability etc.....again...you loose. And lastly, if you aren't properly servicing your existing clients in the same manner.....you will loose them as well.
THE 7 DEADLY SKILLS - Every employee could benefit from a healthy mix of the seven skills presented below.
1. KILLER PROBLEM SOLVING SKILLS Often a favourite topic in interviews, the ability to solve
complex problems is the Holy Grail for HR teams searching for that perfect candidate. Regardless of industry or job function, an employee who can demonstrate that they can effectively solve problems in an everyday work setting will have a head start on the competition. Likewise, if your team of employees inherit and learn this skill, your business can feel more confident in analysing and overcoming potentially serious business issues. Employers want people who work on initiative and under minimal guidance; people who are proactive rather than reactive.
2. A MASTER OF BASIC IT AND NEW MEDIA SKILLS Twitter; Facebook; Cloud Computing; Data Visualisation; HTML. In the age of new media and rapid technological advancement, keeping up to date with existing and emerging technology is essential for the modern employee. In the case of new media channels and their consistent lines of communication with customers or potential customers, employees need to have a working knowledge of how such platforms work and the etiquette that accompanies them. In the 21st Century confidence in basic computing may seem like a simple skill, but it is surprising how many employees do not have even the standard skill set to deal with the computer software that is so pervasive throughout the professional working environment. The employee unable to fully operate Microsoft Office will not only impact upon their development but will almost certainly affect business productivity.
3 . W R I T T E N C O M M U N I C A T I O N – N O T Q U I T E S H A K E S P E A R E , B U T C L E A R , C O N C I S E AND PROFESSIONAL Pedants and traditionalists often lament what they see as a decline in standards when it comes to written communication. The advent of text speak has managed to seep into mainstream communication and has even found its way into the workplace. There’s nothing more unprofessional than sending out a business email littered with colloquial spelling and grammar. The impression it forms in the mind of the recipient is one of stark unprofessionalism and irreverence. Business communication should always be kept clear, concise and free from jargon. Any employee that doesn’t have this skill in their locker is at an extreme disadvantage. You don’t have to be Shakespeare, but an ability to easily communicate through written language is certainly a must-have.
4. A FEARLESS AND PROFESSIONAL PRESENTER Amongst his many other achievements, Steve Jobs was one of the greatest presenters of his time. He created an interesting narrative and presented with confidence, style, and intelligence. Clearly his rise to prominence was due in large part to his creative and technical skill set, but his ability to simplify complex problems and present them in an attractive way – to superiors and subordinates – would undoubtedly have had a positive effect on his success. White Paper | The 7 Deadly Skills of the Perfect Employee 6 SHARE ON It seems that a prerequisite for a modern presentation is the use of Microsoft PowerPoint. There’s no getting around it, this tool is extremely useful and it can usually enhance any presentation it carries. Therefore, knowing the finer details of how to use and manipulate PowerPoint to your advantage seems like an obvious skill for any successful employee. Aside from the technological aid, the art of presenting combines a number of overlapping factors that can determine how a presentation is received, from projecting the voice in a confident manner to formulating a persuasive argument that will enthrall your audience. Modern day business is all about presenting: to clients, to colleagues, or to superiors. Any modern day professional cannot get by without learning, practicing, and improving their presentation skills.
5. THERE’S NO ‘I’ IN TEAM Every other job advertisement asks for the same thing – they call for those candidates who can work under their own initiative but also thrive in a team environment. Why is the ability to work productively within a team considered such a sought after skill? Business is
made up of interconnecting relationships that have to be cultivated and nurtured. An experienced employee will traverse the tricky nature of business relationships with consummate skill by listening to others, thinking critically about issues and communicating their analysis effectively with the relevant stakeholders. Projects stifled by substandard teamwork are a manager’s worst nightmare. In a land of individuals - the team player is king.
6. A HEFTY DOSE OF BUSINESS ACUMEN Business acumen is keenness and quickness in understanding and dealing with a business situation in a manner that is likely to lead to a good outcome. In other words a good working knowledge of the minutiae details of business operations, whilst being able to make the connection with larger business issues. It may seem a slightly abstract skill to possess but if looked at in detail it contains many elements that make up day-to-day business life. For instance, equally important is a solid grasp of financial processes as well as an understanding of market conditions and ways to reach the desired customers. Many employees find themselves stuck in their specific job functions and fail to see the wider issues that affect them and the rest of the business. Those who can make this connection and inspire colleagues to do the same will be considered to be ‘business savvy’.
7. THE LEADERSHIP SKILLS OF A ROMAN GENERAL
The old adage that ‘great leaders are born, not made’ may hold a little truth. Certain people are just inherently more inspiring and commanding and relish the chance to steer the ship, whilst for others taking the lead is a painful task to be avoided at all costs. However, that is not to say that leadership skills cannot be acquired and honed throughout one’s career. In fact, it could be argued that the preceding six skills on this list are necessary components of a good leader. Leadership skills do not only apply to the most senior person in a company. Ideally a business should be littered with those willing to lead. In times of technological, economical, and sociological change businesses need to be quick to adapt and move with the times. Strong, effective leadership in all areas of the business is vital in navigating this rapidly accelerating pace of change. Furthermore, the businesses in question must become adept at spotting and nurturing those with leadership skills. They must equip them with the tools and training to reach their leadership potential for the ultimate aim of greater productivity, innovation, and success. CONCLUSION The key to crafting the perfect employee is relevant, ongoing training. It is unlikely that every candidate you hire will have perfected the seven deadly skills listed above; it is the job of the business to outline where each employee could improve and to put in place a structured development programme that allows the employee to improve and flourish, so that the business – through its employees – can differentiate itself from the competition. So follow the seven deadly skills of the perfect employee and ensure you have a dedicated training development plan in place.
Here at Delaney Insurance, we offer programs which can help you 'connect' with that speciall employee. We also provide internships and hire within our company with a special emphasis on our Veterans. Call or email us at 909-481-7223 or Compliance@delaneyins.com